Editor's note:
Thanks for visiting GA Tip of the Day. Please see current posts on the Cardinal Path blog.

Isolating an Error to a Specific Browser Version

view at full size

Goal 1 Completion Rate for visitors using Firefox 16 was 92.69% lower than the site average.

Here’s a tip relating to a Javascript error that was occurring in the browser and therefore not detectable as an error page redirect originating on the server, which was discussed in a post earlier this week.

As admin for the Google Analytics Test project, I received detailed and very helpful email yesterday from a participant stating that he was encountering an error on the setup page of the site while using Firefox 16 as his browser.

Once I duplicated this error in my own installation of Firefox 16, I logged into GA, drilled down to Firefox 16 in the Browser & OS report, and saw that the Conversion Rate for Goal 1 (beginning the test) was only 2.90% for the previous week. Goal 1 Conversion Rates for earlier versions of Firefox, and for other browsers, were much closer to the site average of 39.64%.

I also saw the number Firefox 16 visitors likely impacted by this error in the previous week: 69.

Fortunately, the outstanding Firefox maintenance team at Mozilla was able to provide a quick fix for www.googleanalyticstest.com. (The problem: incompatibility of Firefox 16 with an old version of jQuery that I was still running.) And thanks to Google Analytics, and to the participant’s email, I had been able to isolate the error to a specific browser version and to determine how many visitors had been affected.

Please share this post:
Facebook Twitter Plusone Linkedin Email

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>